Managed IT Support Services
Getting the C-Suite On Board With Managed IT Support Services
On the ground, most managers and IT professionals know that managed IT support services are an excellent way to improve a company's operations. But the C-suite isn't always so easily convinced. On an executive level, it can be difficult to see the direct results that better IT solutions and support can offer. Since business IT support services aren't a directly revenue-generating solution, it isn't always prioritized.
Here's how you can approach your C-suite and start improving your IT support and solutions today.
Showing the Value of IT Support
IT support boosts productivity and efficiency, which reduces the amount that the company has to spend on administration and overhead. To show the value of better IT support for your organization, you first need to show the company how much it is going to save in other areas. Consider the fact that a company's internal IT department can often be much smaller and more focused when a managed services provider is involved.
Conducting a Full IT Audit
Before you even start suggesting changes, you need to know exactly where the business is in terms of its IT. With the help of a consulting MSP, conduct a full IT audit so that you can identify technology that needs to be updated and addressed. Without a full IT audit, you may not know how extensive the changes need to be, or you may be arguing for changes that are now defunct.
Getting Managers and Employees Involved
Often, those who are on the ground are the ones who best understand the needs of the department. Speak with managers, employees, and those within critical roles and discuss their major pain points. Show the C-suite how better support can directly help these employees and managers complete their tasks, and will therefore reduce the issues that they're experiencing from day to day. Less employee frustration leads to better employees.
Discussing Potential Issues
IT can be forgotten until calamity strikes. Consider major disasters such as losing data backups, getting hit by ransomware, or any number of other technological attacks. Discuss the issues that could occur if the security, management, and maintenance of the company's infrastructure isn't up to the task. These issues could cost a company millions of dollars, and these types of issues are occurring with greater frequency for businesses every day.
Addressing Major Concerns
Let's take a look at why the C-suite is historically reluctant to get involved with new IT. It's because new IT is almost always disruptive. There are times when new IT can feel "not worth it" because the business has to go through a tremendous transitional period. Counter this by discussing the benefits of previous IT evolutions, as well as addressing what the company is going to do to reduce or entirely mitigate business disruption.
Looking Into the Solutions
It's never advantageous to go to the C-suite with a problem and not the solution. When discussing current IT foibles, have the solutions that are being suggested already there. Discuss which MSPs might be the best, and how these MSPs are going to be further vetted and investigated. Have MSPs come to the C-suite directly to discuss their needs with them, and assess the business for necessary future changes.
At the end of the day, managed IT support services provide value to the business. The better your IT solutions and support, the better your business will operate. By getting your C-suite on board with better business IT support services, you can improve all levels of your business. Contact Cloud 339 today to find out more about the advantages that best-in-class IT support and solutions can bring.